Remote Bilingual Spanish/English Customer Support Pro

Teleperformance; Athens (GA); Remote; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Job summary

Teleperformance is seeking a Customer Support Specialist in Georgia to act as the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will resolve questions using web-based tools to ensure a positive customer experience in a fast-paced environment.

The role requires at least 6 months of CS experience, 18+ years old, and strong typing skills. Work-from-home readiness and a structured schedule with shifts are part of the program.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Typing 25 wpm

Windows basics

Sales experience

Education

High School Diploma

College degree preferred

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Support Specialist in Georgia to act as the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will resolve questions using web-based tools to ensure a positive customer experience in a fast-paced environment.

The role requires at least 6 months of CS experience, 18+ years old, and strong typing skills. Work-from-home readiness and a structured schedule with shifts are part of the program.