Bilingual Call Center Specialist – Spanish/English

IBI Clinic; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Growth Opportunities

Supportive Team Environment

Recognition and Impact

Job summary

IBI Clinic in Atlanta, Georgia is seeking a Bilingual Customer Services Representative to enhance the patient experience by supporting scheduling and managing patient interactions. Ideal candidates must be bilingual in Spanish and English with at least 1 year of call center experience.

This role requires strong sales abilities, attention to detail, and the capability to manage a high volume of calls effectively. Join IBI Clinic and contribute to transforming patient care through personalized service.

Qualifications

• Minimum of 1 year of call center experience.
• Bilingual in Spanish and English is required.
• Experience in a medical office is preferred.

Responsibilities

• Manage a high volume of inbound and outbound patient calls professionally.
• Schedule appointments and procedures for patients.
• Document all patient interactions accurately.

Skills

Strong Sales and Conversion Skills

Bilingual Communication Skills

Call Center Experience

Patient-Centered Approach

Problem-Solving Skills

Attention to Detail

Tech-Savvy

Sense of Urgency and Efficiency

Reliable and Professional

Education

Minimum of 1 year of call center experience

Bilingual in Spanish and English

Experience in a medical office or physician group practice (Preferred)

Familiarity with EMR systems such as AthenaHealth (Preferred)

Job description

IBI Clinic in Atlanta, Georgia is seeking a Bilingual Customer Services Representative to enhance the patient experience by supporting scheduling and managing patient interactions. Ideal candidates must be bilingual in Spanish and English with at least 1 year of call center experience.

This role requires strong sales abilities, attention to detail, and the capability to manage a high volume of calls effectively. Join IBI Clinic and contribute to transforming patient care through personalized service.