Bilingual Call Center Pro — Guest Experience & Data

Disney; Providence (RI); Remote; USD 27,552 - 41,328; Full time

Job summary

Disney seeks a Call Center Representative in Providence to support guests with a high-volume, service-first mindset. You will respond to inquiries in English and other languages, handle calls across multiple shifts, including overnights and holidays, and navigate call center systems with accuracy.

The role requires a Bachelor's degree and offers full-time employment. You will contribute to guest satisfaction through prompt, one-stop service and teamwork.

Qualifications

• Fluent in Cantonese, English, and Putonghua (Chinese).
• Ability to maintain guest privacy while capturing professional photographs.
• Capability to work in a quick-paced and sometimes disruptive environment.
• Strong team player, self-initiative, and sense of duty.

Responsibilities

• Handle a high volume of cellphone calls from guests for various purposes.
• Provide prompt, one‑stop exceptional service to guests.
• Operate call center systems and applications accurately and efficiently.

Skills

Cantonese

English

Putonghua

Team player

Self-initiative

Duty

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Disney seeks a Call Center Representative in Providence to support guests with a high-volume, service-first mindset. You will respond to inquiries in English and other languages, handle calls across multiple shifts, including overnights and holidays, and navigate call center systems with accuracy.

The role requires a Bachelor's degree and offers full-time employment. You will contribute to guest satisfaction through prompt, one-stop service and teamwork.