Multilingual Guest Services Specialist

Disney; Trenton (NJ); On-site; USD 24,796 - 33,062; Full time

Job summary

Disney in Trenton, New Jersey, is seeking a friendly guest services associate to handle a high volume of telephone calls, address exceptional requests, and provide accurate information about center structures and available packages. The role emphasizes hospitality, professional appearance, and the ability to work in a fast-paced environment.

You will collaborate with a team to ensure excellent guest service across a 365‑day schedule, including weekends and holidays.

Qualifications

• Fluency in Cantonese, English, and Putonghua is required.
• Professional appearance while maintaining guest privacy.
• Ability to perform well in a fast-paced environment.
• Strong teamwork, self-initiative, and sense of responsibility.

Responsibilities

• Handle a high volume of telephone calls, including exceptional requests from guests.
• Offer one-stop visitor services immediately.
• Provide accurate and friendly information about center structures and available packages.

Skills

Cantonese

English

Putonghua

Education

Higher education in hospitality or tourism management

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Disney in Trenton, New Jersey, is seeking a friendly guest services associate to handle a high volume of telephone calls, address exceptional requests, and provide accurate information about center structures and available packages. The role emphasizes hospitality, professional appearance, and the ability to work in a fast-paced environment.

You will collaborate with a team to ensure excellent guest service across a 365‑day schedule, including weekends and holidays.