( Call Center Representative ) Disney Data Entry Job, Disney Customer Service Jobs @ Joblagii

Disney; Pierre (SD); On-site; USD 27,552 - 41,328; Full time

Job summary

Disney in Pierre, USA is seeking a Call Center Representative to assist guests with park information and services. You will handle inquiries, provide directions, and resolve issues in a high-volume environment.

The role requires strong communication and problem-solving skills and offers starting pay of $20.00 per hour. You will work with multiple software systems, coordinate with teams, and ensure excellent guest experiences while maintaining confidentiality and standards.

Qualifications

• Bachelor's degree required.
• Experience in visitor/service environment is preferred.
• Ability to handle high-volume inbound interactions with courtesy.

Responsibilities

• Provide guest service and resolve guest questions.
• Navigate multiple computer systems while assisting guests.
• Handle emergency situations with composure.
• Meet departmental metrics and performance goals.
• Provide information about the park and local area.
• Build relationships with guests and cast members.
• Complete required training and compliance paperwork.
• Work overtime, weekends, and holidays as needed.
• Follow safety and PPE guidelines as required.

Skills

Customer service

Communication

Problem solving

Multitasking

Adaptability

Education

Bachelor's degree

Tools

SharePoint

Teams

Spok

HotSOS

Avaya

Job description

Job Title: Call Center Representative

Company: Disney

Location: Pierre, USA

Salary: $20–30 per hour

Educational Requirement: Bachelor's Degree

Job Summary

We’re searching out a name center representative. In this function, you’ll help visitors and solid who name the Walt Disney international visitor provider name middle. The decision center consultant will offer visitors and solid resources and data and offer resolution and healing for visitor situations for guests staying at a Walt Disney international motel. As a name middle consultant, you may also take care of cellphone calls for executives and emergency calls. The Walt Disney global touch middle is a excessive-quantity inbound touch center positioned in Orlando, FL, and is a 24/7 operation. The beginning pay fee for this role is $20.00

Duties

• Provide guest provider when problems rise up and help find answers with guests and forged individuals
• Navigate among a couple of and concurrent pc programs
• Take possession of emergency situations
• Meet required departmental metric expectations along with performance desires
• Offer comprehensive records about The Walt Disney world inn the use of numerous software program packages in the course of this process
• Engage with guest desires with the aid of answering questions, giving directions, and offering other information approximately the topic park or surrounding areas
• Develop relationships with guest and cast individuals from all traces of commercial enterprise to offer first‑rate service
• Complete all required corporation schooling and compliance publications as assigned
• Bendy with work time table, together with overtime, weekends, and holidays
• Additional non-public protective equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Basic Qualifications

• Enjoy in visitor offerings work environment
• Computer proficiency inside a Microsoft windows environment and running on twin monitors
• Know-how of Disney merchandise
• Work through war resolution by means of making choices with a balance of integrity and associate resourcing
• Adaptability to the fluctuating needs of our operations
• Maintain visitor Confidentiality
• Written, verbal, and interpersonal communications abilties
• Meet Walt Disney world transfer suggestions

Preferred Qualifications

• Revel in in a Walt Disney international name center
• Operating know-how of Walt Disney global products and services
• Working expertise of The Disney Hub
• Proficiency in SharePoint, teams, Spok, HotSOS, Avaya
• Bilingual