Bilingual Billing Support Specialist (EN/ES)

Quest Diagnostics; Orlando (FL); Vor Ort; USD 28.000 - 39.000; Vollzeit

Zusammenfassung

Quest Diagnostics is hiring a bilingual Customer Service Representative II to support members with billing information and health plan details. You will handle up to 70 calls daily, translate medical jargon into clear guidance, and navigate multiple healthcare systems.

Training is full-time, followed by 9-hour shifts between 8:30 AM and 8:00 PM ET. The role emphasizes empathy, compliance with HIPAA, and the ability to resolve complex billing issues.

Qualifikationen

• Bilingual in English and Spanish.
• ,

Aufgaben

• Handle high volume calls from patients or their representatives, addressing billing inquiries.

Kenntnisse

Bilingual English/Spanish

Call center experience

Customer service

HIPAA/compliance awareness

Listening and rapport building

Independent worker

Ausbildung

High school diploma or GED

Tools

Quest Billing System

Windows PC applications

Jobbeschreibung

Quest Diagnostics is hiring a bilingual Customer Service Representative II to support members with billing information and health plan details. You will handle up to 70 calls daily, translate medical jargon into clear guidance, and navigate multiple healthcare systems.

Training is full-time, followed by 9-hour shifts between 8:30 AM and 8:00 PM ET. The role emphasizes empathy, compliance with HIPAA, and the ability to resolve complex billing issues.