Bilingual Billing Support Specialist (English/Spanish)

QUEST DIAGNOSTICS INC; Inglewood (CA); On-site; USD 49,285,000 - 74,390,000; Full time

Benefits offered by this job

Day 1 Medical

401k match up to 5%

Stock purchase plan

Vacation time

Well-being programs

Job summary

Quest Diagnostics is seeking a Customer Service Representative - Billing II (Bilingual English/Spanish) to support members with healthcare billing needs. You will handle 50–70 calls daily, explain billing options, and guide patients to timely resolutions from a nationwide call center.

The role requires full-time availability, training for 90 days (ET hours), and shifts between 8:30 AM and 8:00 PM ET, with potential overtime based on business needs.

Qualifications

• Bi-lingual, English and Spanish.
• 2+ years of experience working in a call center handling a high volume of inbound calls.
• 2+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns.
• Knowledge of healthcare claims billing/finance and eligibility processes, practices, and concepts.
• Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
• Demonstrated ability using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
• Ability to commit to full-time attendance during the 90-day training period (9:00 AM-5:30 PM ET), with no absences.
• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner.

Responsibilities

• Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns
• Evaluate and respond to all aspects of billing inquiries, including but not limited to billing insurances, and updating invoices
• Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
• Thorough navigation of the Quest Billing System and other applicable applications
• Maintain tracking log of all patient contacts
• Ability to perform additional projects or tasks based on business need
• Maintain all compliance and HIPAA regulations at all times

Skills

Bilingual English/Spanish

Education

High School Diploma / GED

Job description

Quest Diagnostics is seeking a Customer Service Representative - Billing II (Bilingual English/Spanish) to support members with healthcare billing needs. You will handle 50–70 calls daily, explain billing options, and guide patients to timely resolutions from a nationwide call center.

The role requires full-time availability, training for 90 days (ET hours), and shifts between 8:30 AM and 8:00 PM ET, with potential overtime based on business needs.