Bilingual Billing Support Specialist

QUEST DIAGNOSTICS INC; Chula Vista (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Day 1 Medical

Well-being programs

Blueprint for Wellness

Vacation and Health/Flex Time

401(k) matching

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Matching gifts program

Education assistance

Job summary

Quest Diagnostics Inc. is seeking a Customer Service Representative - Billing II (Bilingual English/Spanish) to support members with billing information and resolutions. The role requires handling 50–70 calls daily, providing compassionate guidance and resolving escalated issues.

Hours include a 9-hour shift across 8:30 AM–8:00 PM ET, with training during the first 90 days. Eligibility for performance bonus and a comprehensive benefits package accompany this full-time position.

Qualifications

• Must be bilingual in English and Spanish.
• Experience handling a high volume of inbound calls in a call center setting.
• Proficient in translating healthcare jargon into clear, actionable steps.

Responsibilities

• Answer a high volume of calls from patients or their representative regarding bill balances, payment plans, and general concerns.
• Evaluate and respond to all aspects of billing inquiries and updating invoices.
• Research, troubleshoot and resolve complex billing issues ensuring full resolution.

Skills

Bilingual English/Spanish

Call center experience

Customer service

Communication skills

Conflict resolution

HIPAA compliance

Education

High School Diploma / GED

Tools

Billing software

Windows

Job description

Quest Diagnostics Inc. is seeking a Customer Service Representative - Billing II (Bilingual English/Spanish) to support members with billing information and resolutions. The role requires handling 50–70 calls daily, providing compassionate guidance and resolving escalated issues.

Hours include a 9-hour shift across 8:30 AM–8:00 PM ET, with training during the first 90 days. Eligibility for performance bonus and a comprehensive benefits package accompany this full-time position.