Bilingual Billing Support Rep – English/Spanish

Quest Diagnostics; Jeffersonville (PA); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Day 1 medical benefits

401(k) with company match

Paid time off

Job summary

Quest Diagnostics is seeking a Billing Customer Service Representative - bilingual (English/Spanish) to assist members with billing inquiries and guidance. You will handle up to 70 calls daily, translating medical terms into clear instructions while upholding HIPAA and compliance standards.

The role requires full-time training attendance, a 40-hour work week, and shifts within 8:30 AM–8:00 PM ET. Long-term employment offers potential performance bonuses and a comprehensive benefits package.

Qualifications

• Bilingual English/Spanish required for customer interactions.
• 1+ years in a high-volume inbound call center environment.
• Knowledge of healthcare claims billing, finance, and eligibility concepts.

Responsibilities

• Answer a high volume of calls from patients or their representatives and translate medical terminology into plain language.
• Research, troubleshoot, and resolve complex billing issues and customer complaints to complete resolution.
• Navigate the Quest Billing System and related applications to document interactions.

Skills

Bilingual English/Spanish

Call center experience

Healthcare billing knowledge

Education

High school diploma or GED

Job description

Quest Diagnostics is seeking a Billing Customer Service Representative - bilingual (English/Spanish) to assist members with billing inquiries and guidance. You will handle up to 70 calls daily, translating medical terms into clear instructions while upholding HIPAA and compliance standards.

The role requires full-time training attendance, a 40-hour work week, and shifts within 8:30 AM–8:00 PM ET. Long-term employment offers potential performance bonuses and a comprehensive benefits package.