Bilingual Billing Support Specialist (English/Spanish)

Quest Diagnostics Incorporated; Las Vegas (NV); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision coverage

Vacation and paid time off

401(k) retirement plan with company 5%

Life and disability insurance

Job summary

Quest Diagnostics Incorporated is hiring a bilingual Customer Care Representative II to assist members with billing inquiries and complex health care questions. The role requires handling up to 70 calls daily and translating medical terminology into clear guidance, with a strong emphasis on HIPAA compliance and customer care excellence.

The position offers full-time hours, training, and potential performance bonuses.

Qualifications

• Bi-lingual English and Spanish.
• 1+ years of call center experience handling high volume calls.
• Knowledge of healthcare claims billing/finance and eligibility processes.
• Proficient translating healthcare jargon into simple instructions.

Responsibilities

• Answer a high volume of calls from patients or their representatives.
• Research, troubleshoot and resolve complex billing issues and customer complaints.
• Navigate the Quest Billing System and other applications.
• Maintain tracking log of all patient contacts.
• Maintain all compliance and HIPAA regulations.

Skills

Bilingual English/Spanish

Call center experience

Strong communication skills

HIPAA compliance

Problem solving

Medical terminology translation

Education

High school diploma/GED

Tools

Quest Billing System

Windows PC applications

Job description

Quest Diagnostics Incorporated is hiring a bilingual Customer Care Representative II to assist members with billing inquiries and complex health care questions. The role requires handling up to 70 calls daily and translating medical terminology into clear guidance, with a strong emphasis on HIPAA compliance and customer care excellence.

The position offers full-time hours, training, and potential performance bonuses.