Bilingual Billing Care Specialist - English/Spanish

Quest Diagnostics Incorporated; Houston (TX); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Career advancement

Job summary

Quest Diagnostics is seeking a Billing Customer Service Representative II who is bilingual in English and Spanish to help members understand their health benefits and navigate billing questions. You will handle up to 70 calls daily, delivering compassionate guidance, resolution, and accurate information to support access to care.

In this full-time role, you will train, then work a fixed daytime schedule, with shifts within 8:30 AM–8:00 PM ET.

Qualifications

• Bi-lingual in English and Spanish required.
• Minimum 18 years old.
• High school diploma or GED required.
• 1+ year call center experience with high-volume inbound calls.
• 1+ year healthcare or medical office experience handling health care concerns.
• Knowledge of medical billing/claims and eligibility processes.

Responsibilities

• Answer a high volume of calls from patients or their representatives, translating medical terminology into easy-to-understand information.
• Research, troubleshoot and resolve complex billing issues and customer complaints, ensuring full resolution.
• Navigate Quest Billing System and other applications.
• Maintain tracking log of all patient contacts.
• Perform additional projects or tasks based on business need.
• Maintain compliance with HIPAA regulations at all times.

Skills

Bilingual English/Spanish

Call center experience

Healthcare billing knowledge

Customer service

Education

High School Diploma or GED

Job description

Quest Diagnostics is seeking a Billing Customer Service Representative II who is bilingual in English and Spanish to help members understand their health benefits and navigate billing questions. You will handle up to 70 calls daily, delivering compassionate guidance, resolution, and accurate information to support access to care.

In this full-time role, you will train, then work a fixed daytime schedule, with shifts within 8:30 AM–8:00 PM ET.