Bilingual Billing Support Specialist

Quest Diagnostics Incorporated; Greensboro (NC); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Day 1 Medical, health insurance

401(k) with company match

Employee stock purchase plan

Vacation and health/flex time

Well-being programs

Dental & vision

Life and disability insurance

Flexible Spending Accounts

Education assistance

Job summary

Quest Diagnostics Incorporated is hiring a Billing Customer Service Representative to assist members with billing questions and payment options. The role involves handling high call volumes, resolving complex billing issues, and maintaining HIPAA compliance. Training lasts 90 days with flexible shifts, followed by a nationwide call center with extended hours.

Bilingual English/Spanish required. The position offers full-time hours (40 hours/week) with shifts ranging between 8:30 AM and 8:00 PM

Qualifications

• High School Diploma / GED (or higher).
• Bi-lingual, English and Spanish.
• 2+ years of experience working in a call center handling a high volume of inbound calls.
• 2+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns.
• Knowledge of healthcare claims billing/finance and eligibility processes, practices, and concepts.
• Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
• Demonstrated ability using computers and Windows PC applications.

Responsibilities

• Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns.
• Evaluate and respond to all aspects of billing inquiries, including but not limited to billing insurances, and updating invoices.
• Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution.
• Thorough navigation of the Quest Billing System and other applicable applications.
• Maintain tracking log of all patient contacts.
• Ability to perform additional projects or tasks based on business need.
• Maintain all compliance and HIPAA regulations at all times.

Skills

Bilingual English/Spanish

Call center experience

Healthcare experience

Translate healthcare jargon

Windows PC applications

Education

High School Diploma / GED

Tools

Quest Billing System

Job description

Quest Diagnostics Incorporated is hiring a Billing Customer Service Representative to assist members with billing questions and payment options. The role involves handling high call volumes, resolving complex billing issues, and maintaining HIPAA compliance. Training lasts 90 days with flexible shifts, followed by a nationwide call center with extended hours.

Bilingual English/Spanish required. The position offers full-time hours (40 hours/week) with shifts ranging between 8:30 AM and 8:00 PM