Bilingual Banking Experience Specialist

PNC Financial Services Group, Inc.; Tampa (FL); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid holidays

Vacation days

Disability protection

Job summary

PNC Financial Services Group, Inc. in Miami, FL, is seeking a Client Experience Associate (Spanish preferred) based at the Hammocks Branch. The role focuses on delivering a superior customer experience, educating customers on options, and identifying banking opportunities.

The position emphasizes in-person service, adherence to policies, and accurate branch operations while supporting sales activity and customer loyalty.

Qualifications

• No university/college degree required for this level.
• Comparable combination of education and experience may be considered in lieu of a degree.
• No required certifications or licenses listed.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives and options for managing financial transactions.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and promote PNC products.
• Supports proactive sales conversations through a defined sales process.

Skills

Bilingual in Spanish

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Miami, FL, is seeking a Client Experience Associate (Spanish preferred) based at the Hammocks Branch. The role focuses on delivering a superior customer experience, educating customers on options, and identifying banking opportunities.

The position emphasizes in-person service, adherence to policies, and accurate branch operations while supporting sales activity and customer loyalty.