Bilingual Banking Customer Care Specialist

Associated Bank; Green Bay (WI); On-site; USD 23,000 - 36,000; Full time

Job summary

Associated Bank in Green Bay, WI is seeking a Customer Care Representative to be the friendly voice of the bank. You will respond to inquiries by phone and email, troubleshoot issues, and provide financial guidance with empathy and professionalism.

This full-time role offers opportunities to develop customer service expertise, mentor teammates, and contribute to a team that values excellence and collaboration while upholding bank policies and compliance.

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Preferred: Bilingual English/Spanish proficiency (eligible for competitive language differential).

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations

Skills

Customer service

Bilingual EN/ES

Education

High school diploma or equivalent

Job description

Associated Bank in Green Bay, WI is seeking a Customer Care Representative to be the friendly voice of the bank. You will respond to inquiries by phone and email, troubleshoot issues, and provide financial guidance with empathy and professionalism.

This full-time role offers opportunities to develop customer service expertise, mentor teammates, and contribute to a team that values excellence and collaboration while upholding bank policies and compliance.