Banking Customer Care Specialist

Associated Bank - Corp; Green Bay (WI); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

401k & Pension

Volunteer time off

Diversity Groups

Competitive salary

Well-being programs

Stock purchase plan

Job summary

Associated Bank in Green Bay, WI is hiring a friendly Customer Care Representative to resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

You will answer inquiries by phone and email, promote bank products, mentor new team members, and collaborate across teams to improve customer experiences while adhering to all policies. Pay ranges and bilingual preference noted.

Qualifications

• High school diploma or equivalent is required.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales is preferred.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers' needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Phone support

Troubleshooting

Education

High school diploma or equivalent

Job description

Associated Bank in Green Bay, WI is hiring a friendly Customer Care Representative to resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

You will answer inquiries by phone and email, promote bank products, mentor new team members, and collaborate across teams to improve customer experiences while adhering to all policies. Pay ranges and bilingual preference noted.