Customer Care Specialist: Banking Support & Growth

Associated Bank; Hales Corners (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sunday off

$50 Saturday bonus

Job summary

Associated Bank is seeking a Customer Care Representative in Wisconsin to serve as the friendly, knowledgeable voice for customers. You will respond to inquiries by phone and email, troubleshoot issues, and provide guidance with empathy and professionalism.

This role offers opportunities to grow customer service skills, collaborate with teammates, and contribute to a culture that values excellence and compliance in everyday banking interactions.

Qualifications

• High school diploma or equivalent is required.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales is required.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Customer Care Representative in Wisconsin to serve as the friendly, knowledgeable voice for customers. You will respond to inquiries by phone and email, troubleshoot issues, and provide guidance with empathy and professionalism.

This role offers opportunities to grow customer service skills, collaborate with teammates, and contribute to a culture that values excellence and compliance in everyday banking interactions.