Bilingual Banking Customer Care Specialist

Associated Bank - Corp; Hales Corners (WI); On-site; USD 23,419 - 36,010; Full time

Benefits offered by this job

Retirement savings including 401(k)

Paid time off to volunteer

Diversity-Focused Colleague Resource Groups

Competitive salaries

Personal banking benefits

Job summary

Associated Bank - Corp is looking for a Customer Care Representative in Hales Corners, WI. This role requires resolving customer inquiries and providing financial guidance with exceptional service. Success in this position means contributing to a collaborative team that values growth, professionalism, and customer loyalty.

The ideal candidate will have a high school diploma, alongside customer service experience, and preferably be bilingual in English and Spanish. Benefits include retirement savings, paid time off, and opportunities for professional development.

Qualifications

• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Bilingual English/Spanish is preferred.

Responsibilities

• Respond to customer inquiries via phone and email.
• Troubleshoot and resolve complex account or technical issues.
• Promote Associated Bank products and services.
• Mentor and train new team members.
• Collaborate with colleagues to improve processes.

Skills

Customer service experience

Technical troubleshooting

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Associated Bank - Corp is looking for a Customer Care Representative in Hales Corners, WI. This role requires resolving customer inquiries and providing financial guidance with exceptional service. Success in this position means contributing to a collaborative team that values growth, professionalism, and customer loyalty.

The ideal candidate will have a high school diploma, alongside customer service experience, and preferably be bilingual in English and Spanish. Benefits include retirement savings, paid time off, and opportunities for professional development.