Banking Customer Care Specialist - Growth & Mentorship

Associated Banc‑Corp; Green Bay (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sunday off

On-site activities

$50 Saturday bonus

Diversity-focused groups

401(k) and Pension

Job summary

Associated Bank is seeking a Customer Care Representative in Wisconsin to deliver friendly, knowledgeable support to customers by phone and email. You will troubleshoot issues, promote suitable banking products, and help customers navigate accounts while maintaining empathy and professionalism.

This role emphasizes collaboration across teams, ongoing skill development, and adherence to bank policies. A high school diploma is required with less than two years of related experience; bilingual

Qualifications

• High school diploma or equivalent is required.
• Less than 2 years of customer service experience in banking or related fields is preferred.
• Bilingual English/Spanish is a plus and may qualify for a language differential.

Responsibilities

• Respond to customer inquiries by phone and email with prompt, courteous service.
• Troubleshoot and resolve account or technical issues using available tools.
• Promote bank products and services that meet customer needs.
• Mentor and train new team members to ensure high-quality service.
• Ensure compliance with bank policies and regulations in every interaction.

Skills

Customer service

Phone support

Email support

Troubleshooting

Empathy

Teamwork

Compliance

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Customer Care Representative in Wisconsin to deliver friendly, knowledgeable support to customers by phone and email. You will troubleshoot issues, promote suitable banking products, and help customers navigate accounts while maintaining empathy and professionalism.

This role emphasizes collaboration across teams, ongoing skill development, and adherence to bank policies. A high school diploma is required with less than two years of related experience; bilingual