Bank Customer Care Specialist - Build Trust & Solve Issues

Associated Banc‑Corp; Hales Corners (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sunday off

$50 Saturday bonus

401(k) and Pension plans

Paid time off to volunteer

Employee stock purchase plan

Military benefits

Diversity-focused ERGs

Job summary

Associated Bank is seeking a Customer Care Representative in Wisconsin to provide friendly, knowledgeable service to customers by phone and email. You will resolve questions, troubleshoot issues, and offer trusted financial guidance with empathy and professionalism.

You will grow within a collaborative team, with benefits including retirement plans and volunteer time off. A background check is required; bilingual English/Spanish is preferred. Apply today to build your future with Associated Bank!

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Bilingual English/Spanish proficiency (preferred).

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

English

Spanish

Customer service

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Customer Care Representative in Wisconsin to provide friendly, knowledgeable service to customers by phone and email. You will resolve questions, troubleshoot issues, and offer trusted financial guidance with empathy and professionalism.

You will grow within a collaborative team, with benefits including retirement plans and volunteer time off. A background check is required; bilingual English/Spanish is preferred. Apply today to build your future with Associated Bank!