Banking Customer Care Pro — Grow & Mentor Team

Associated Banc‑Corp; Stevens Point (WI); Hybride; USD 23 000 - 36 000; Plein temps

Résumé du poste

Associated Bank is seeking a Customer Care Representative in Stevens Point, WI. You will be the friendly voice for customers, resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

This role offers growth, on-site collaboration, and a team that values excellence. You’ll respond to inquiries by phone and email, promote bank products, and help deliver high-quality service.

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, or related fields.
• Bilingual English/Spanish proficiency (preferred).

Responsabilités

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Connaissances

Customer service

Bilingual English/Spanish

Formation

High school diploma or equivalent

Description du poste

Associated Bank is seeking a Customer Care Representative in Stevens Point, WI. You will be the friendly voice for customers, resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

This role offers growth, on-site collaboration, and a team that values excellence. You’ll respond to inquiries by phone and email, promote bank products, and help deliver high-quality service.