Bilingual Banking Customer Care Rep - English/Spanish

Associated Bank; Hales Corners (WI); Presencial; USD 23 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Sunday off

On-site activities

Saturday bonus

Resumo da oferta

Associated Bank is seeking a Customer Care Representative in Wisconsin (Hales Corners) to handle customer inquiries by phone and email, resolve issues, and promote banking products. The role emphasizes empathy, accuracy, and teamwork in a full-time, on-site setting, with a strong preference for bilingual English/Spanish candidates.

Requirements include a high school diploma and less than 2 years of customer service experience; benefits and a Saturday bonus are highlighted in the posting.

Qualificações

• High school diploma or equivalent required.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales preferred.

Responsabilidades

• Respond to customer inquiries via phone and email in a prompt and courteous manner.
• Troubleshoot and resolve account or technical issues using available tools.
• Promote Associated Bank products and services that meet customers’ needs.
• Support teammates to ensure high-quality service delivery.
• Uphold compliance with bank policies and regulations.

Conhecimentos

Bilingual English/Spanish

Customer service

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Associated Bank is seeking a Customer Care Representative in Wisconsin (Hales Corners) to handle customer inquiries by phone and email, resolve issues, and promote banking products. The role emphasizes empathy, accuracy, and teamwork in a full-time, on-site setting, with a strong preference for bilingual English/Spanish candidates.

Requirements include a high school diploma and less than 2 years of customer service experience; benefits and a Saturday bonus are highlighted in the posting.