Bilingual Customer Care Specialist | Growth & Impact

Associated Bank - Corp; Hales Corners (WI); Presencial; USD 23.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) retirement

Pension plan

Paid time off

Diversity-focused groups

Professional development

Descripción de la vacante

Associated Bank is seeking a Customer Care Representative in Wisconsin. You will be the friendly voice helping customers, resolving questions, and providing financial guidance with empathy and professionalism.

The role offers opportunities to grow within the organization, with a focus on collaboration and excellence in service. A background check is conducted for new hires, and a preference may be given to bilingual English/Spanish candidates.

Formación

• High school diploma or equivalent required.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Responsabilidades

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers' needs.
• Mentor and train new team members to ensure high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Educación

High school diploma or equivalent

Descripción del empleo

Associated Bank is seeking a Customer Care Representative in Wisconsin. You will be the friendly voice helping customers, resolving questions, and providing financial guidance with empathy and professionalism.

The role offers opportunities to grow within the organization, with a focus on collaboration and excellence in service. A background check is conducted for new hires, and a preference may be given to bilingual English/Spanish candidates.