Banking Customer Care Specialist - Growth & Mentorship

Associated Bank; Stevens Point (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sunday off

Saturday bonus

401(k) plan

Pension plan

Paid time off

Diversity-focused Colleague Resource G

Employee stock purchase plan

Job summary

Associated Bank is seeking a Customer Care Representative in Stevens Point, WI for a full-time position. You will respond to customer inquiries by phone and email, troubleshoot account or technical issues, and promote banking products aligned with customer needs.

The role emphasizes empathy, accuracy, and compliance. The team offers opportunities to develop customer service expertise, mentoring, and growth within the organization.

Qualifications

• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Customer Care Representative in Stevens Point, WI for a full-time position. You will respond to customer inquiries by phone and email, troubleshoot account or technical issues, and promote banking products aligned with customer needs.

The role emphasizes empathy, accuracy, and compliance. The team offers opportunities to develop customer service expertise, mentoring, and growth within the organization.