Customer-Experience Banker: Sales, Service & Digital Banking

M&T Bank Corporation; Frederick (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank Corporation in Frederick, MD is seeking a Branch Teller to deliver exceptional customer service and support day-to-day branch operations. You will educate customers on Consumer and Business Banking solutions, process transactions, and refer complex needs to partners while promoting digital banking.

You’ll engage customers, manage lobby flow, and uphold AML/KYC controls, with a focus on accuracy, empathy, and timely problem solving.

Qualifications

• High school diploma or GED required.
• 1+ year retail sales, call center, customer service or telesales experience.
• Strong verbal communication and interpersonal skills.
• Ability to handle difficult customer conversations and stay organized.
• Proficiency with internet user-level technology.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and explain features.
• Assist with daily branch operations and complete transactions accurately.
• Follow sales process and provide customer-focused guidance.
• Identify opportunities to expand relationships and promote digital banking.
• Ensure AML/KYC compliance and log customer interactions.
• Manage lobby flow, greet customers, and escalate issues as needed.

Skills

Customer service

Sales awareness

Verbal communication

Interpersonal skills

Time management

Prioritization

Handling difficult conversations

Teamwork

Digital literacy

Education

High school diploma or GED

Bilingual (based on branch needs)

Tools

Internet essentials

Job description

M&T Bank Corporation in Frederick, MD is seeking a Branch Teller to deliver exceptional customer service and support day-to-day branch operations. You will educate customers on Consumer and Business Banking solutions, process transactions, and refer complex needs to partners while promoting digital banking.

You’ll engage customers, manage lobby flow, and uphold AML/KYC controls, with a focus on accuracy, empathy, and timely problem solving.