Branch Experience Teller & Digital Concierge

M&T Bank Corporation; Baltimore (MD); Hybrid; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

40 hours paid volunteer time

Job summary

M&T Bank Corporation in Baltimore, MD is seeking a personable front-line Associate to deliver exceptional customer service at the branch. You will assist customers with transactions, educate on self-service options, and support lobby management and daily branch operations.

Strong communication and multitasking are essential as you balance cash handling, data entry, and customer requests in a fast-paced retail setting.

Qualifications

• Experience in delivering high-quality customer service in a retail/banking environment.
• Accurate data entry and cash handling with attention to detail.
• Strong verbal communication and interpersonal skills.
• Familiarity with internet-based banking tools and basic technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs.
• Balance and process customer transactions accurately and efficiently.
• Engage in lobby management and greet customers while identifying self-service opportunities.
• Log and address customer complaints and escalate when needed to ensure resolution.
• Promote products and services by connecting customers with appropriate banking partners.
• Perform branch-related operational activities (cash ordering, vault, wire transfers) and ensure compliance with AML/KYC policies.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Education

High school diploma or equivalent

Job description

M&T Bank Corporation in Baltimore, MD is seeking a personable front-line Associate to deliver exceptional customer service at the branch. You will assist customers with transactions, educate on self-service options, and support lobby management and daily branch operations.

Strong communication and multitasking are essential as you balance cash handling, data entry, and customer requests in a fast-paced retail setting.