In-Branch Digital Banking Teller & Customer Experience

M&T Bank; Baltimore (MD); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Baltimore seeks a branch customer service professional to provide exceptional service, manage cash transactions, and support digital demonstrations. You will greet customers, resolve routine issues, and escalate opportunities to banking partners.

The role emphasizes accuracy, compliance, and customer-centric problem solving in a fast-paced branch environment on site in Baltimore, MD. Prior cash handling and data entry experience are valued.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills and interpersonal abilities.
• Demonstrated exceptional customer service and well-organized time management.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience by understanding customer needs and providing solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Own escalated account service issues and log customer complaints in the system.
• Transition identified sales opportunities to appropriate banking partners.
• Perform branch operations such as cash orders, vault, ATM, and wire transfers.
• Process customer/account maintenance and AML/KYC related activities.
• Adhere to compliance and risk controls and promote the M&T Bank brand.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Bilingual

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank in Baltimore seeks a branch customer service professional to provide exceptional service, manage cash transactions, and support digital demonstrations. You will greet customers, resolve routine issues, and escalate opportunities to banking partners.

The role emphasizes accuracy, compliance, and customer-centric problem solving in a fast-paced branch environment on site in Baltimore, MD. Prior cash handling and data entry experience are valued.