Bilingual Auto Parts Retail Lead

O'Reilly Auto Parts; Topsham (ME); On-site; USD 21,000 - 27,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, and store operations. The role includes shift management in the manager's absence, with bilingual candidates encouraged to apply.

The position emphasizes leading teams to deliver best-in-class service, overseeing showroom performance, and ensuring accurate processing of orders, returns, and invoicing. Training and growth opportunities are highlighted.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and ensure adherence to company policies.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, and store operations. The role includes shift management in the manager's absence, with bilingual candidates encouraged to apply.

The position emphasizes leading teams to deliver best-in-class service, overseeing showroom performance, and ensuring accurate processing of orders, returns, and invoicing. Training and growth opportunities are highlighted.