Bilingual Auto Parts Retail Lead & Customer Service

O'Reilly Auto Parts; Prairie du Chien (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in their absence and bilingual candidates are encouraged to apply.

Responsibilities include leading team members in customer service, overseeing service programs, handling opening/closing duties, and ensuring accurate invoicing and timely order processing.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired) is a plus.

Responsibilities

• Lead store team members in delivering excellent customer service.
• Supervise customer service levels and execute on service programs.
• Handle opening/closing duties and day-end procedures.
• Ensure timely processing of buy online/ship to store, transfers, and add orders.
• Process returns, exchanges, and refunds accurately.
• Invoicing of merchandise including cores and warranties before shipment.
• Communicate Zipline messages and delegate merchandising tasks.

Skills

Strong communication skills

Fluency in multiple languages

RSS Certification

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in their absence and bilingual candidates are encouraged to apply.

Responsibilities include leading team members in customer service, overseeing service programs, handling opening/closing duties, and ensuring accurate invoicing and timely order processing.