Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Parts; Tewksbury (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Health Insurance

Paid Time Off

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. This role may assume shift management in the absence of leadership and encourages bilingual candidates to apply.

Responsibilities include leading a team to deliver exceptional customer experiences, managing show-room service levels, and ensuring accurate processing of orders, returns, and invoicing.

Qualifications

• Required: Strong communication and RSS certification.
• Desired: Automotive sales experience, knowledge of auto systems, multilingual abilities, ASE certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the retail showroom and ensure execution of customer service programs.
• Ensure telephone is answered per policy and orders are processed in a timely manner.
• Handle returns/exchanges and ensure proper refunds and processing.
• Ensure all merchandise is invoiced before it leaves the store and communicate Zipline messages.

Skills

Strong communication

Fluency in multiple languages

Retail sales experience

Automotive systems knowledge

Ability to obtain RSS Certification

ASE Certification desired

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. This role may assume shift management in the absence of leadership and encourages bilingual candidates to apply.

Responsibilities include leading a team to deliver exceptional customer experiences, managing show-room service levels, and ensuring accurate processing of orders, returns, and invoicing.