Bilingual Auto Parts Retail Lead

O'Reilly Auto Parts; Saint Joseph (MO); Presencial; USD 38.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

401k with employer contributions start

Medical, Dental, Vision Insurance

Descripción de la vacante

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. This role may assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. Essential duties include leading the team in customer service, managing showroom service programs, handling transfers and ship-to-store orders, and ensuring accurate invoicing and refunds.

Formación

• Strong communication skills are required.
• Ability to obtain RSS Certification is required.

Responsabilidades

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom to execute on service programs.
• Ensure telephone is answered according to policy.
• Process buy online/ship to store and transfers in a timely manner.
• Handle returns, exchanges, and refunds accurately and efficiently.

Conocimientos

Strong communication skills

RSS Certification

Descripción del empleo

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. This role may assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. Essential duties include leading the team in customer service, managing showroom service programs, handling transfers and ship-to-store orders, and ensuring accurate invoicing and refunds.