Bilingual Auto Parts Retail Service Lead

O'Reilly Auto Parts; Alexandria (LA); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, appearance, and operations. The role may assume shift management in absence of leadership.

Bilingual candidates are encouraged to apply. This position emphasizes customer service, team supervision, and adherence to company policy across daily store responsibilities.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.

Responsabilités

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service on the showroom and ensure proper execution of service programs.
• Ensure phone calls are answered per policy.
• Process buy online/ship to store, hub and store-to-store transfers and notify customers of shipments.
• Handle special orders and outside purchases efficiently and accurately.
• Process returns and exchanges friendly and refunds with correct methods.
• Invoicing of merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Monitor adherence to the posted schedule and proper clock in/out.
• Perform opening/closing duties and day-end procedures with money handling and security checks.
• All other duties as assigned.

Connaissances

Strong communication skills

RSS Certification

Description du poste

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, appearance, and operations. The role may assume shift management in absence of leadership.

Bilingual candidates are encouraged to apply. This position emphasizes customer service, team supervision, and adherence to company policy across daily store responsibilities.