Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Enterprises, LLC; Newport (VT); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

PTO

Stock plan

401k with employer contributions

Medical/dental/vision insurance

Tuition assistance

Career growth

Zusammenfassung

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance and operations. This role may assume shift management in the absence of store leadership, and bilingual candidates are encouraged to apply.

The position emphasizes leading teams to deliver excellent customer service, managing showroom interactions, and ensuring timely processing of transfers, orders, and returns across the store network.

Qualifikationen

• Strong communication skills.
• Ability to obtain RSS Certification.

Aufgaben

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Kenntnisse

Strong communication skills

RSS Certification

Jobbeschreibung

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance and operations. This role may assume shift management in the absence of store leadership, and bilingual candidates are encouraged to apply.

The position emphasizes leading teams to deliver excellent customer service, managing showroom interactions, and ensuring timely processing of transfers, orders, and returns across the store network.