Bilingual Retail Service Lead – Auto Parts

O'Reilly Auto Parts; Belding (MI); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

401k with employer contributions

Medical, Dental, & Vision Insurance

Paid Time Off

Career growth opportunities

Descripción de la vacante

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, and operations. The role may take on shift management in the Manager's absence and encourages bilingual applicants.

The position emphasizes leading a team, ensuring policy-compliant communications, timely processing of orders, and accurate invoicing, with a focus on customer satisfaction and store efficiency.

Formación

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Bilingual candidates encouraged to apply.

Responsabilidades

• Lead store team in delivering excellent customer service.
• Supervise showroom service levels and program execution.
• Answer phones according to policy.
• Process BOP, transfers, and orders promptly; notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently.
• Process returns, exchanges, refunds, and organize returns area.
• Ensure invoicing of all merchandise before it leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Adhere to work schedule and clock-in procedures; manage opening/closing duties.

Conocimientos

Strong communication

RSS Certification

Bilingual (Spanish a plus)

Educación

ASE Certification

Descripción del empleo

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, and operations. The role may take on shift management in the Manager's absence and encourages bilingual applicants.

The position emphasizes leading a team, ensuring policy-compliant communications, timely processing of orders, and accurate invoicing, with a focus on customer satisfaction and store efficiency.