Bilingual Auto Parts Retail Service Lead

O'Reilly Auto Parts; Ossipee (NH); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Paid time off

401k plan

Medical insurance

Dental insurance

Vision insurance

FSA option

Career growth

Tuition assistance

Stock purchase plan

Zusammenfassung

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. Essential duties include leading the team in excellent customer service for retail and professional customers, overseeing service programs, and ensuring timely processing of all store transactions and orders.

Qualifikationen

• Strong communication skills are required.
• Ability to obtain RSS Certification is required/encouraged.
• Retail sales experience in auto parts is desirable.
• ASE Certification is desirable.
• Fluency in multiple languages (Spanish highly desired) is a plus.

Aufgaben

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store and transfers promptly; notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and per procedure.
• Process returns and exchanges efficiently and accurately; manage refunds and staging.
• Invoicing of merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.

Kenntnisse

Strong communication skills

RSS Certification

Jobbeschreibung

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. Essential duties include leading the team in excellent customer service for retail and professional customers, overseeing service programs, and ensuring timely processing of all store transactions and orders.