Bilingual Auto Loan Collections Specialist

Veros Credit, LLC; Santa Ana (CA); Ibrido; USD 28.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision Insurance

401(k) Plan

Tuition Reimbursement

Paid Holidays

Paid Time Off (PTO)

Transportation Reimbursement Benefit

Referral Bonus

Quarterly lunches

Daily fresh fruit

Office Starbucks Coffee/Latte/Espresso

Descrizione del lavoro

Veros Credit, LLC is seeking an Account Servicing Specialist (Pre 30’s) to service auto loan accounts less than 30 days delinquent and document activity using loan servicing software. In-office roles are available in Santa Ana, CA and Ontario, CA, with California-based remote work for eligible candidates.

The role requires 1+ year in collections, strong communication, negotiation and problem-solving skills, ability to read FDCPA rules, and bilingual English/Spanish proficiency.

Competenze

• 1+ year of experience in collections, preferably subprime consumer lending.
• Ability to read, interpret and apply FDCPA and related regulations.
• Strong communication, negotiation and problem-solving abilities.
• Bilingual English/Spanish required.

Mansioni

• Follow and ensure compliance with all policies and FDCPA.
• Negotiate payment arrangements and suggest ways to meet obligations.
• Help borrowers keep their vehicle while meeting loan obligations.
• Document account information and collection activities accurately.
• Use skip tracing tools to locate delinquent borrowers.

Conoscenze

Bilingual English/Spanish

Communication skills

Negotiation skills

Problem-solving

Formazione

High School Diploma or GED

Descrizione del lavoro

Veros Credit, LLC is seeking an Account Servicing Specialist (Pre 30’s) to service auto loan accounts less than 30 days delinquent and document activity using loan servicing software. In-office roles are available in Santa Ana, CA and Ontario, CA, with California-based remote work for eligible candidates.

The role requires 1+ year in collections, strong communication, negotiation and problem-solving skills, ability to read FDCPA rules, and bilingual English/Spanish proficiency.