Bilingual Auto Finance Collections Specialist (Remote Options)

Veros Credit, LLC; Santa Ana (CA); Hybrid; USD 42,000 - 48,000; Full time

Job summary

Veros Credit, LLC is seeking an Account Servicing Specialist (Impounds) to service auto loan accounts in our Santa Ana, CA office. You will follow FDCPA guidelines, negotiate payment arrangements, and document collection activities with professionalism.

In-office roles are available in Santa Ana and Ontario, with California-based remote work eligible for qualified candidates. The ideal candidate has 3+ years in collections, strong communication and negotiation skills, and bilingual

Qualifications

• 3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.
• Bilingual (English/Spanish) required

Responsibilities

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers to successfully obtain a commitment for payment and/or reinstatement of accounts, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Review accounts for special assistance (loan modifications, extensions, etc.) and gather the necessary information and/or documents to provide assistance
• Initiate and review repossession efforts to recover collateral.
• Accurately and professionally document account information and collection activities.
• Conduct investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing).
• Perform outbound calls and receive inbound calls through an auto-dialing system or manual telephone system.
• Maintain satisfactory work efforts on an assigned queue and meet/exceed daily and monthly goals.
• Other duties as assigned.

Skills

Effective communication

Negotiation

Problem-solving

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Veros Credit, LLC is seeking an Account Servicing Specialist (Impounds) to service auto loan accounts in our Santa Ana, CA office. You will follow FDCPA guidelines, negotiate payment arrangements, and document collection activities with professionalism.

In-office roles are available in Santa Ana and Ontario, with California-based remote work eligible for qualified candidates. The ideal candidate has 3+ years in collections, strong communication and negotiation skills, and bilingual