Bilingual Auto Collections Specialist (English/Spanish)

Veros Credit, LLC; Santa Ana (CA); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Veros Credit, LLC in California is seeking an Account Servicing Specialist (Impounds) to service auto loan accounts. In-office roles are available in Santa Ana and Ontario, with CA-based remote eligibility for candidates residing more than 30 miles from office locations.

Key duties include negotiating payment arrangements, reviewing accounts for special assistance, initiating repossession steps when needed, and documenting all collection actions. Bilingual English/Spanish required.

Qualifications

• 3+ years of experience in collections, preferably in subprime consumer lending.
• Strong communication, negotiation, and problem-solving skills.
• Ability to read, interpret, and apply federal, state, and local collections regulations.
• Bilingual English/Spanish required.
• Ability to thrive in a fast-paced environment and work independently or in a team.

Responsibilities

• Follow and ensure compliance with FDCPA and company policies.
• Negotiate payment arrangements to obtain payment or reinstatement of accounts.
• Review accounts for special assistance and gather necessary information to provide assistance.
• Initiate and review repossession efforts to recover collateral.
• Document account information and collection activities accurately.
• Conduct skip-tracing to locate customers.
• Perform outbound and inbound calls using auto-dialing or manual systems.
• Meet/exceed daily and monthly goals.
• Other duties as assigned.

Skills

Collections experience

Negotiation skills

Communication skills

Problem-solving

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Auto-dialing system

Skip-tracing

Job description

Veros Credit, LLC in California is seeking an Account Servicing Specialist (Impounds) to service auto loan accounts. In-office roles are available in Santa Ana and Ontario, with CA-based remote eligibility for candidates residing more than 30 miles from office locations.

Key duties include negotiating payment arrangements, reviewing accounts for special assistance, initiating repossession steps when needed, and documenting all collection actions. Bilingual English/Spanish required.