Bilingual Auto Finance Collections Specialist – Bonus Eligible

Premier Auto Credit; Glendale (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus

Comprehensive benefits

Job summary

Premier Auto Credit HQ, Glendale, CA, is seeking a Collector for 11–30 and 31+ day delinquency accounts. This full-time clerical role pays $20.00–$22.00 hourly and includes a monthly bonus plan.

You will contact auto loan customers, negotiate payment arrangements, and maintain confidentiality while meeting performance metrics. Bilingual Spanish/English preferred and prior financial services experience is a plus.

Qualifications

• Bilingual speaking, reading and writing in Spanish/English.
• Prior experience in financial services or similar industry preferred.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills with great attention to detail.
• Experience in managing follow ups.
• Excellent verbal and written communication skills.
• Ability to keep information confidential.
• Ability to exercise integrity and discretion.
• Ability to remain professional in tense situations.
• Experienced with dialer phone systems.

Responsibilities

• Contact customers to determine reason for payment delinquency and negotiate payment commitment.
• Handle accounts with speed and accuracy while maintaining professionalism.
• Complete phone calls to meet required performance standards and metrics.
• Confirm and/or negotiate payment arrangements, research discrepancies.
• Must maintain strict confidentiality.
• Willing to work flexible schedules, weekends and holidays, and overtime as necessary.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Respond to customer inquiries via telephone and e-mails within established time frame.
• Respond with accurate information pertinent to the caller's questions using professionalism and integrity.
• Adhere to all state and federal laws in the handling of accounts.
• Performs other related duties as required.

Skills

Bilingual Spanish/English

Financial services experience

MS Office proficiency

Organizational skills

Follow-ups management

Verbal & written communication

Confidentiality

Integrity & discretion

Professional under pressure

Dialer systems

Education

Associate's degree

2-5 years customer service

FDCPA knowledge

Tools

Microsoft Office Suite

Job description

Premier Auto Credit HQ, Glendale, CA, is seeking a Collector for 11–30 and 31+ day delinquency accounts. This full-time clerical role pays $20.00–$22.00 hourly and includes a monthly bonus plan.

You will contact auto loan customers, negotiate payment arrangements, and maintain confidentiality while meeting performance metrics. Bilingual Spanish/English preferred and prior financial services experience is a plus.