Bilingual Assistant Store Manager - Customer Experience & Ops
O'Reilly Automotive
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Zusammenfassung
O'Reilly Auto Parts seeks an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. You will lead the team in serving customers and manage the store in the manager's absence, including during opposing shifts.
Bilingual candidates are encouraged to apply. This role emphasizes coaching, hiring support, and ensuring smooth daily execution of store programs and processes.
Qualifikationen
- Essentials: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
Aufgaben
- Lead store team to provide excellent customer service to retail and professional customers.
- Supervise customer service levels at the retail showroom, executing programs like Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot.
- Help schedule staff to cover peak hours and ensure counter staffing levels.
- Assist in hiring: recruiting tasks, interviews, candidate evaluation with management.
- Ensure all calls and orders are processed per policy and on time.
- Coordinate buy online/ship to store and transfers; contact customers on shipment arrivals.
Kenntnisse
Ausbildung
Jobbeschreibung
O'Reilly Auto Parts seeks an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. You will lead the team in serving customers and manage the store in the manager's absence, including during opposing shifts.
Bilingual candidates are encouraged to apply. This role emphasizes coaching, hiring support, and ensuring smooth daily execution of store programs and processes.
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