Bilingual Assistant Store Manager - Lead Service & Ops

O'Reilly Automotive; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical/Dental/Vision insurance

Paid time off

Tuition assistance

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, service, appearance, and operations. The candidate will lead the team during absence or opposing shifts and guide staff to deliver exceptional customer service.

Bilingual candidates are encouraged to apply and the role emphasizes hiring involvement, coaching, and meeting store goals. Equal opportunity employer with comprehensive benefits.

Qualifications

• Required: Sales Specialist Training and ASM Certification.
• Desired: RSS Certification.
• Desirable: Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom and ensure program execution.
• Help staff the retail sales counter during peak hours and shifts.
• Assist the store manager with coaching, goal setting, and training updates.
• Participate in hiring, interviews and selection of qualified team members.
• Ensure calls are answered per policy and orders are processed timely.
• Coordinate transfers and ship-to-store activities and notify customers of arrivals.
• Oversee returns, reimbursements, and merchandise invoicing before checkout.
• Communicate Zipline messages and delegate merchandising tasks.

Skills

Sales Training

ASM Certification

RSS Certification

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, service, appearance, and operations. The candidate will lead the team during absence or opposing shifts and guide staff to deliver exceptional customer service.

Bilingual candidates are encouraged to apply and the role emphasizes hiring involvement, coaching, and meeting store goals. Equal opportunity employer with comprehensive benefits.