Bilingual Assistant Store Manager — Lead Customer Experience

O'Reilly Auto Parts; Town of Berlin (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Paid Time Off

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. The role involves leading the team during the Manager's absence and ensuring high-quality service to customers, with bilingual candidates encouraged to apply.

The position emphasizes staff development, hiring for qualified team members, and maintaining efficient operations, including order processing and returns handling, to uphold excellent store

Qualifications

• Sales Specialist Training is required.
• Assistant Manager Certification is required.
• RSS Certification is required.
• Spanish language fluency is highly desired.
• Certified Parts Professional Certification and ASE Certification are desired.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of service programs.
• Assist the store manager with staffing during peak hours and team scheduling.
• Assist in hiring processes including interviewing and candidate evaluation.
• Ensure timely processing of buy online/ship to store, hub, and store-to-store orders.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Fluency in multiple languages

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. The role involves leading the team during the Manager's absence and ensuring high-quality service to customers, with bilingual candidates encouraged to apply.

The position emphasizes staff development, hiring for qualified team members, and maintaining efficient operations, including order processing and returns handling, to uphold excellent store