Bilingual Assistant Store Manager: Customer Experience Lead

O'Reilly Auto Enterprises, LLC; Conway (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, & Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. You will lead the store team in servicing customers and manage during the Store Manager’s absence or opposing shifts.

Bilingual candidates are encouraged to apply. The company offers a comprehensive benefits package and opportunities for career growth within a promote-from-within culture.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification and ASE Certification.
• Fluency in multiple languages is highly desired (Spanish).

Responsibilities

• Lead the store team to provide excellent customer service to retail and professional customers.
• Supervise customer service levels at the retail showroom and staff shifts during peak hours.
• Assist in hiring by recruiting, interviewing, and selecting qualified team members; provide coaching.
• Process returns, exchanges, and invoicing accurately; manage transfers and special orders.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Fluency in Spanish

Education

Certified Parts Professional Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. You will lead the store team in servicing customers and manage during the Store Manager’s absence or opposing shifts.

Bilingual candidates are encouraged to apply. The company offers a comprehensive benefits package and opportunities for career growth within a promote-from-within culture.