Bilingual Alarm Dispatch Operator (Full-Time)

YDU JC Air Cond & Ref Inc.- Dubai; Kansas City (MO); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Johnson Controls is hiring an Emergency Dispatch Operator in Kansas City, MO. You will monitor alarms, respond to signals, and provide exceptional customer service. Training lasts five weeks before full duties begin.

Qualified candidates include those 18+ with a HS diploma or GED and customer service experience; bilingual Spanish/English candidates receive additional compensation. Competitive benefits are offered.

Qualifications

• 18 years or older with a high school diploma or GED.
• Customer service experience and strong communication skills.
• Basic computer skills and ability to type 20–25 wpm.

Responsibilities

• Monitor and respond to alarms with strong customer service.
• Call to verify alarms, dispatch authorities, notify parties.
• Document alarm procedures and process according to SOPs.
• Participate in a five-week training program before role duties.

Skills

Customer service experience

Excellent communication skills

Typing speed 20-25 wpm

Basic computer knowledge

Education

High School Diploma or GED

Job description

Johnson Controls is hiring an Emergency Dispatch Operator in Kansas City, MO. You will monitor alarms, respond to signals, and provide exceptional customer service. Training lasts five weeks before full duties begin.

Qualified candidates include those 18+ with a HS diploma or GED and customer service experience; bilingual Spanish/English candidates receive additional compensation. Competitive benefits are offered.