Bilingual Emergency Dispatch Operator

Johnson Controls; Aurora (CO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking an Emergency Dispatch Operator to monitor alarms, verify signals, and dispatch authorities with focused customer service. The role includes a five-week training program and opportunities for advancement after 90 days.

Bilingual Spanish/English candidates receive additional compensation; 18+ required; salary $16–$18 hourly depending on experience. The position requires strong communication, accuracy, and the ability to work under pressure.

Qualifications

• Must be 18 years old.
• Customer service experience.
• Excellent communication skills.
• Able to type between 20 - 25 wpm.
• Basic knowledge of computer applications.

Responsibilities

• Monitor and respond to alarms and signals while providing exceptional customer service.
• Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties.
• Document alarm handling procedures and complete alarm processing as per standard operating procedures.
• Participate in a comprehensive five-week interactive training program designed to prepare you for the role.

Skills

Customer service

Excellent communication

Typing 20-25 wpm

Computer basics

Education

High School Diploma or GED

Job description

Johnson Controls is seeking an Emergency Dispatch Operator to monitor alarms, verify signals, and dispatch authorities with focused customer service. The role includes a five-week training program and opportunities for advancement after 90 days.

Bilingual Spanish/English candidates receive additional compensation; 18+ required; salary $16–$18 hourly depending on experience. The position requires strong communication, accuracy, and the ability to work under pressure.