Bilingual Emergency Dispatch Operator – Alarm Response

Johnson Controls, Inc.; Aurora (CO); On-site; USD 22,000 - 25,000; Full time

Job summary

Johnson Controls is hiring an Emergency Dispatch Operator to monitor alarms, respond to signals, provide exceptional customer service, and dispatch authorities as needed. This role requires clear communication and the ability to work under pressure.

Promotional opportunities exist after 90 days. Training is a five-week program, and bilingual candidates fluent in Spanish and English receive additional compensation. The posted range is $16–$18 per hour for this on-site position.

Qualifications

• Must be 18 years old
• Customer service experience
• Excellent communication skills
• Able to type between 20 – 25 wpm
• Basic knowledge of computer applications

Responsibilities

• Monitor and respond to alarms and signals while providing exceptional customer service
• Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties
• Document alarm handling procedures and complete alarm processing as per standard operating procedures

Skills

Customer service

Communication

Typing speed

Basic computer skills

Education

High School Diploma

Job description

Johnson Controls is hiring an Emergency Dispatch Operator to monitor alarms, respond to signals, provide exceptional customer service, and dispatch authorities as needed. This role requires clear communication and the ability to work under pressure.

Promotional opportunities exist after 90 days. Training is a five-week program, and bilingual candidates fluent in Spanish and English receive additional compensation. The posted range is $16–$18 per hour for this on-site position.