Emergency Dispatch Operator - Bilingual, Paid Training & Promotions

Johnson Controls; Kansas City (MO); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Completion bonus program

Promotions within 6 months

Job summary

Johnson Controls International plc. is seeking Emergency Dispatch Operators to monitor alarm systems and respond to alarms during shifts. Trainees receive paid training and a built-in promotion program with 2 raises in six months. Bilingual Spanish/English applicants are encouraged to apply for competitive compensation.

Starting pay is $14–$16 per hour with a five-week training program and a Completion Bonus Program offering up to three bonuses in the first year.

Qualifications

• Six months of customer service experience minimum; call center experience preferred.
• Excellent communication skills required.
• Typing 20–25 words per minute.
• Basic knowledge of computer applications.
• Must be 18 years or older.

Responsibilities

• Respond to alarms and verify situation with authorities.
• Document incident details and outcomes in the system.
• Provide emergency dispatch during shifts and follow SOPs.

Skills

Customer service

Communication

Typing 20-25 wpm

Computer basics

Work under pressure

Problem solving

Organizational skills

Strong work ethic

Education

High school diploma or GED

Job description

Johnson Controls International plc. is seeking Emergency Dispatch Operators to monitor alarm systems and respond to alarms during shifts. Trainees receive paid training and a built-in promotion program with 2 raises in six months. Bilingual Spanish/English applicants are encouraged to apply for competitive compensation.

Starting pay is $14–$16 per hour with a five-week training program and a Completion Bonus Program offering up to three bonuses in the first year.