Customer Service Representative

YDU JC Air Cond & Ref Inc.- Dubai; Kansas City (MO); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Completion bonus program

Promotions within 6 months

Job summary

Johnson Controls International plc. is seeking Emergency Dispatch Operators to monitor alarm systems and respond to alarms during shifts. Trainees receive paid training and a built-in promotion program with 2 raises in six months. Bilingual Spanish/English applicants are encouraged to apply for competitive compensation.

Starting pay is $14–$16 per hour with a five-week training program and a Completion Bonus Program offering up to three bonuses in the first year.

Qualifications

• Six months of customer service experience minimum; call center experience preferred.
• Excellent communication skills required.
• Typing 20–25 words per minute.
• Basic knowledge of computer applications.
• Must be 18 years or older.

Responsibilities

• Respond to alarms and verify situation with authorities.
• Document incident details and outcomes in the system.
• Provide emergency dispatch during shifts and follow SOPs.

Skills

Customer service

Communication

Typing 20-25 wpm

Computer basics

Work under pressure

Problem solving

Organizational skills

Strong work ethic

Education

High school diploma or GED

Job description

Customer Service Agents and/or Dispatchers Needed: Starting at $14-$16 hourly based on experience! Looking for advancement and a raise? This position has a built in promotion program that will allow you to earn 2 raises in your first six months! Candidates who are bilingual in Spanish and English are welcome to apply as well, with great compensation.

What you will do

Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens. You will learn about the dispatch operator role and standard operating procedures through our paid training course. Once on the job, you will place the necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties. Part of your job will be to properly document what happened and how you handled this situation within the system and make sure you followed all of the appropriate steps.

How you will do it

As an Emergency Dispatch Operator, you will participate in a five-week training program. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, what is expected of you, how we monitor your performance and work together through the training classes so that you can be a successful Emergency Dispatch Operator. You will also be automatically enrolled in our Completion Bonus Program, where you can earn 3 bonuses in your first year.

What we look for

Required

• Must be 18 years old
• Multiple shifts available
• Minimum of six (6) months of customer service experience; one year or more call center experience preferred
• High school diploma or GED preferred
• Excellent communication skills
• Able to type between 20 - 25 wpm
• Basic knowledge of computer applications
• Ability to work efficiently under pressure
• Strong problem‑solving skills
• Strong organizational skills
• Strong work ethic

Preferred

• Day shifts available
• Full Time Training Class Start Date: Monday, February 17th
• Time: 1:00 PM - 9:30 PM CST; Monday through Friday for 4 weeks

#JCI Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.