Bilingual Alarm Dispatch Specialist

jci; Kansas City (MO); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is hiring an Emergency Dispatch Operator. You will monitor alarms, respond to signals, and provide exceptional customer service. The role includes making outbound verification calls and notifying authorities as needed.

A five-week training program prepares you for the duties, and bilingual Spanish-English applicants receive additional compensation. Promotional opportunities are available after 90 days.

Qualifications

• Must be 18 years of age or older.
• Experience in customer service is required.
• Effective verbal and written communication skills.
• Ability to type 20–25 words per minute or more.
• Working knowledge of basic computer applications.

Responsibilities

• Monitor and respond to alarms and signals while providing strong customer service.
• Make outgoing calls to verify alarms, dispatch authorities, and notify responsible parties.
• Document alarm handling procedures and complete alarm processing according to SOPs.

Skills

Customer service experience

Excellent communication skills

Typing 20-25 wpm

Basic computer knowledge

Strong problem-solving skills

Education

High School Diploma or GED

Job description

Johnson Controls is hiring an Emergency Dispatch Operator. You will monitor alarms, respond to signals, and provide exceptional customer service. The role includes making outbound verification calls and notifying authorities as needed.

A five-week training program prepares you for the duties, and bilingual Spanish-English applicants receive additional compensation. Promotional opportunities are available after 90 days.