Emergency Dispatch Operator — Bilingual (Spanish/English)

jci; Aurora (CO); Vor Ort; USD 22.000 - 25.000; Vollzeit

Benefits dieser Stelle

Promotions after 90 days

Bilingual compensation

Zusammenfassung

Johnson Controls is seeking an Emergency Dispatch Operator in Aurora, Colorado. The role involves monitoring alarms, responding to signals, and delivering exceptional customer service.

You will verify alarms by phone, dispatch authorities, and notify responsible parties as needed. The position includes a five-week training program and requires 18+ years of age, customer service experience, strong communication, typing 20–25 wpm, and basic computer skills.

Qualifikationen

• Must be 18 years old
• Customer service experience
• Excellent communication skills
• Type between 20–25 wpm
• Basic knowledge of computer applications
• Strong problem-solving skills
• High School Diploma or GED

Aufgaben

• Monitor and respond to alarms and signals while providing exceptional customer service.
• Make outgoing calls to verify alarms and dispatch authorities and notify responsible parties.
• Document alarm handling procedures and complete alarm processing per SOPs.
• Participate in a comprehensive five-week interactive training program.

Kenntnisse

Customer service experience

Excellent communication

Typing 20–25 wpm

Basic computer literacy

Strong problem-solving

Ausbildung

High School Diploma or GED

Jobbeschreibung

Johnson Controls is seeking an Emergency Dispatch Operator in Aurora, Colorado. The role involves monitoring alarms, responding to signals, and delivering exceptional customer service.

You will verify alarms by phone, dispatch authorities, and notify responsible parties as needed. The position includes a five-week training program and requires 18+ years of age, customer service experience, strong communication, typing 20–25 wpm, and basic computer skills.