Emergency Dispatch Operator - $14-$16/hr, 2 Raises in 6 mo

jci; Kansas City (MO); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid training

Promotion program

Completion bonus program

Job summary

Johnson Controls International plc. is seeking energetic individuals for Emergency Dispatch Operator roles in Kansas City. You will serve as a 911-style dispatcher, monitor alarm signals, and respond according to our procedures. Training is provided with real-world practice and ongoing support.

The position offers a built-in promotion program, paid training, and a path to advancement. Bilingual English/Spanish abilities are welcomed, and shifts include day hours for full-time employment.

Qualifications

• Minimum of six months of customer service experience; one year or more call center experience preferred
• Typing 20-25 wpm
• Excellent communication skills
• Basic knowledge of computer applications

Responsibilities

• Serve as Emergency Dispatch Operator, monitoring alarm signals and responding per instructions
• Attend paid training course to learn the role and SOPs
• Place outgoing calls to verify alarms, dispatch authorities, and notify responsible parties
• Document events in the system and follow all required steps

Skills

Customer service

Call center

Bilingual English/Spanish

Strong communication

Typing 20-25 wpm

Education

High school diploma or GED

Job description

Johnson Controls International plc. is seeking energetic individuals for Emergency Dispatch Operator roles in Kansas City. You will serve as a 911-style dispatcher, monitor alarm signals, and respond according to our procedures. Training is provided with real-world practice and ongoing support.

The position offers a built-in promotion program, paid training, and a path to advancement. Bilingual English/Spanish abilities are welcomed, and shifts include day hours for full-time employment.